Secret Face Mask. This luxurious mask is designed to exfoliate, cleanse pores, and hydrate, leaving your skin feeling like royalty. Inspired by the beauty rituals of the iconic queen of Egypt, this mask is formulated to leave your skin silky smooth and positively glowing. Infused with nourishing ingredients, this face mask will leave your complexion looking and feeling perfectly pampered. Elevate your skincare routine and indulge in the ultimate beauty treatment with Cleopatra's Secret Face Mask.
*For a limited time each order will recieve a free rhinestone applicator.
Cleopatra's Secret Face Mask
Kaolin Clay, Dehydrated Milk, Colloidal Oats, Bee Pollen, Green Tea Leaves, Turmeric, Activated Charcoal
We are committed to providing quality products to our customers. While we hope that you are always satisfied with your X-Plizit Creations purchase, we realize there are times that you may need to return a product. If you will need to return your product, please review the information below.
• Returns must be made within 30 days of your receipt date for a refund.
• Merchandise must be in its original, unopened, and unused condition.
• We regret that we do not refund original shipping costs with the return.
• Please note on the front side of your receipt or packing slip the reason for your return.
• You will be responsible for the return shipping & handling charges, which will not be refunded, unless you received damaged merchandise (see Damaged Products Policy).
• Please make sure to record your tracking number because we cannot issue a refund until our office confirms receipt of the returned merchandise. We are not responsible for lost packages.
• All returns will be credited to the original credit card used at the time of purchase.
• Returns will be processed within 1-2 weeks of our office receiving your item.
• Please allow at least 2 billing cycles for the credit adjustment to appear on your credit card statement.
• Please do not mail any packages C.O.D., as they will not be accepted.
Only items purchased on www.X-PlizitCreations.com may be accepted for a return. Items purchased from 3rd party vendors must be returned or exchanged through them directly.
Please contact customer service with any questions by email at metrolinesdesign@gmail.com
Please Note: Empty containers cannot be accepted for refund.
EXCHANGE POLICY
We are happy to exchange any merchandise that is defective, damaged or unused. If you will need to exchange your product, please review the information below.
• We accept exchanges on items purchased on X-PlizitCreations.com only up to 30 days after the original purchase.
• Please enclose the product you wish to exchange and your receipt. On the receipt, write instructions on what item(s) to exchange.
• If there is a difference in cost with the exchange, one of our customer service representatives may reach out to you for further information.
• You will be responsible for the return shipping & handling charges, which will not be refunded.
Please contact customer service with any questions by email at metrolinesdesign@gmail.com
Please Note: Empty containers cannot be accepted for an exchange.
*We are currently only shipping in the U.S
SHIPPING & FULFILLMENT TIME
Our fulfillment time is 4-7 business days, unless stated otherwise in the product description.
Once shipped, your item will arrive in 4-7 business days.
When your order is processed and shipped, you will receive an email with your shipping information and tracking number. Please keep this email to reference and track your shipment.
MISSING PACKAGES:
X-Plizit Creations is not responsible for packages that have been marked as delivered but are "not received." It is the responsibility of the customer to track these down. Please check with your neighbors, next to your porch, or your back door. Your local post office can check the geotag of the delivery scan and escalate an investigation on your behalf, but we are not able to track down your packages on our end.
X-Plizit Creations is also not responsible for stolen packages. Your best course of action is to file a police report and submit a claim via your home or rental insurance.
Packages lost by USPS can only be replaced after 21 days of non-movement in your tracking history. We do not issue refunds on lost packages.
Once we've shipped out your order, we will do our best to assist, but please reach out to the carrier first or call 1-800-275-8777 for USPS support with any shipping delays or problems.
Recipient-initiated investigations tend to bring about a smoother process, so X-Plizit Creations will not be able to open an investigation on your behalf.
PACKAGES WITH INSUFFICIENT/INCORRECT ADDRESS
It is the responsibility of the customer to ensure the correct shipping address is used when placing your order. Please double check your shipping address when ordering. You will also receive a confirmation email after placing your order that will show your shipping address as you entered it. If that address has any discrepancies, please respond that that confirmation email immediately to correct the shipping address before we process and ship your order.
Packages that are returned to X-Plizit Creations due to insufficient or incorrect address can be shipped back out to the customer with the correct address, but the shipping cost will be the responsibility of the customer. We charge the full cost of shipping to re-send a returned package in this situation.
You should expect your order to ship within 4-7 business days, unless noted otherwise.
Once an order has been placed, we are unable to make changes to orders, such as color changes, order cancelations, etc.
Once your shipment has been picked up by the carrier, you will receive an updated tracking number, which can be used to follow your package's journey to its destination. X-Plizit Creations is not responsible for lost or stolen packages
International Shipping: We do not ship internationally right now, but we hope to in the future.