Rosslyn Hairbands and Scrunchies

We are committed to providing quality products to our customers.  While we hope that you are always satisfied with your X-Plizit Creations purchase, we realize there are times that you may need to return a product.  If you will need to return your product, please review the information below.

• Returns must be made within 30 days of your receipt date for a refund.

• Merchandise must be in its original, unopened, and unused condition.

• We regret that we do not refund original shipping costs with the return.

• Please note on the front side of your receipt or packing slip the reason for your return.

• You will be responsible for the return shipping & handling charges, which will not be refunded, unless you received damaged merchandise (see Damaged Products Policy).

• Please make sure to record your tracking number because we cannot issue a refund until our office confirms receipt of the returned merchandise.  We are not responsible for lost packages.

• All returns will be credited to the original credit card used at the time of purchase.

• Returns will be processed within 1-2 weeks of our office receiving your item.

• Please allow at least 2 billing cycles for the credit adjustment to appear on your credit card statement.

• Please do not mail any packages C.O.D., as they will not be accepted.

Only items purchased on www.X-PlizitCreations.com may be accepted for a return.  Items purchased from 3rd party vendors must be returned or exchanged through them directly.

Please contact customer service with any questions by email at metrolinesdesign@gmail.com

Please Note:  Empty containers cannot be accepted for refund.

EXCHANGE POLICY

We are happy to exchange any merchandise that is defective, damaged or unused.  If you will need to exchange your product, please review the information below.

• We accept exchanges on items purchased on X-PlizitCreations.com only up to 30 days after the original purchase.

• Please enclose the product you wish to exchange and your receipt.  On the receipt, write instructions on what item(s) to exchange.

• If there is a difference in cost with the exchange, one of our customer service representatives may reach out to you for further information.

• You will be responsible for the return shipping & handling charges, which will not be refunded.

Please contact customer service with any questions by email at metrolinesdesign@gmail.com

Please Note:  Empty containers cannot be accepted for an exchange.

*We are currently only shipping in the U.S

SHIPPING & FULFILLMENT TIME

Our fulfillment time is 4-7 business days, unless stated otherwise in the product description.

Once shipped, your item will arrive in 4-7 business days.

When your order is processed and shipped, you will receive an email with your shipping information and tracking number. Please keep this email to reference and track your shipment.

 

MISSING PACKAGES:

X-Plizit Creations is not responsible for packages that have been marked as delivered but are "not received." It is the responsibility of the customer to track these down. Please check with your neighbors, next to your porch, or your back door. Your local post office can check the geotag of the delivery scan and escalate an investigation on your behalf, but we are not able to track down your packages on our end.

X-Plizit Creations is also not responsible for stolen packages. Your best course of action is to file a police report and submit a claim via your home or rental insurance.

Packages lost by USPS can only be replaced after 21 days of non-movement in your tracking history. We do not issue refunds on lost packages.

Once we've shipped out your order, we will do our best to assist, but please reach out to the carrier first or call 1-800-275-8777 for USPS support with any shipping delays or problems.

Recipient-initiated investigations tend to bring about a smoother process, so X-Plizit Creations will not be able to open an investigation on your behalf.